About

About The Headroom

At The Headroom it is our mission to provide our guests with the ultimate beauty experience by offering superior services and products.

The Headroom’s professional staff practice the art of beauty and believe in how it changes a person, not only physically, but also mentally.

The entire team believes in a better education for all cosmetologists. Our team is dedicated to improving themselves by attending ongoing advanced education, and learning from every client interaction.

The Headroom is a Redken Professional Salon and Luxury Retail Shop. Our relationship with our supplier allows us to be informed of new products and educational events. We stock the finest salon products available, with professionals who can provide advice for their proper usage.

The Headroom team takes pride in our work. Our guests can feel relaxed and enjoy visiting with any members of the team or browsing through our amazing selection of salon products.

We look forward to your visit, see you soon.

Guest Policies

It is our mission to provide our guests with the ultimate beauty experience by offering superior services and products. Please note the following policies in place to ensure positive experiences for both yourself, our guest, as well as our service providers.

Our staff and guests are all wearing masks to comply with AHS recommendations and keep you (and us) safe, especially during this cold and flu season. We know that with Covid 19 worries, a simple cold means our stylist is forced to isolate for up to 10 days and is unable to earn a living during this time.

Should you wish to attend your appointment without wearing a mask, due to any reason at all, we have a private room and each salon dedicated to you! These rooms are reserved on a first come, first serve basis and may be requested at booking or when you arrive for your appointment (remembering there is just one room at each location).

Thank you in advance for understanding our stance on this matter.

 

No Show Policy:

Any appointments no-showed or cancelled with less than 24 hours notice will receive a $20-75 Fee.

**Please advise asap if you are showing any symptoms of illness and we will simply reschedule your appointment for 14 days later.

eg) If you are scheduled for a haircut, your fee will be invoiced as $20-25 depending on your stylist. Colour no show fees are $50-75 depending on the type scheduled. We understand life happens; please provide 24 hours notice to avoid any charges.

Late Policy

Should you arrive 15 minutes+ late to any haircut appointment, we are unable to guarantee time for styling, and it may compromise your experience here. Please arrive 5 minutes prior to your appointment time whenever possible!

If you are going to be late for your appointment, please call us to advise if you’re able to. We reserve the right to reschedule in order to maintain booking times for future guests. In this case, you will be subject to a No Show Fee.

Product & Service Guarantee

We stand behind our products and services.

Products may be returned within 30 days for in-salon credit or exchange*. Try out a new product risk free for a few weeks – you may absolutely love it!

Appliances subject to manufacturers warranty.

We commit to providing exceptional services through highly trained professionals, apprentices included. Should you feel your service has not met our standards, we would be happy to invite you back to discuss various options. No person’s hair or circumstances are the same, and thus we reserve the right to deal on a case-by-case basis.

*No cash-back will be issued; no exceptions.

 


 

GREEN CIRCLE SALON

At The Headroom we partner with Green Circle Salons to recycle 98% of our salon waste, including foils, hair, and excess colour.